Queensland Water Service Provider (SP302)

South Burdekin Water Board is a registered Service Provider under the Queensland Water Act 2000 holding registration number SP302 for carrying out its function as a Category 2 Water Authority under this act.

The Board has certain standards of service and reporting obligations to the regulator.  The Act imposes requirements on most service providers with respect to:

• preparing strategic asset mangement plans (SAMP)
• preparing customer service standards (CSS)
• preparing system leakage management plans
• preparing drought management plans

SAMP's are documents intended to be used for ensuring continuity of supply of each of a service provider's registered services.  The SAMP is to be reported on annually, with audit and review procedures to take place every three years.

CSS's are documents intended to supply important customer service information and protect certain classes of service provider customers.  CSS's are reported on an annual basis, with audit and review carried out annually